Please note, for COD orders, the friendly CactusBuy team will call you to confirm your order ahead of processing the shipment. If we cannot reach you, your order will be canceled.
Can I exchange my item?
Unfortunately we don't offer an exchange service. We will simply issue you with a refund with store credit if you paid COD for your order. You can then reorder another product.
CactusBuy Returns Policy
If you’d like to return an item, contact our friendly Customer Service Team on +971 (0) 54 461 1948 or email firstname.lastname@example.org within 7 days of receiving your item.
It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it's original packaging, unopened, unused and sent back to us within 7 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
We offer a secure courier collection service for all returns as well as complimentary returns so you do not have to worry about the shipping fees, it’s all completely FREE.
If you paid using our COD (cash on delivery) service, then we will refund your CactusBuy account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed..